> ## Documentation Index
> Fetch the complete documentation index at: https://doc.raliopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requirement More Info

> Webhook event fired when compliance requests additional information on a requirement

<Info>
  **Event Name:** `requirement_more_info`
</Info>

Compliance reviewed your submission and needs additional information before resolving the requirement. The `message` field describes what is missing, and a new `expiresAt` deadline applies.

## Event Payload

The webhook payload contains the following structure:

<CodeGroup>
  ```json Example Payload theme={null}
  {
    "eventId": "b48d0c6e-9a17-4f2b-8c53-d71e9f0a4b62",
    "eventType": "requirement_more_info",
    "timestamp": "2026-07-12T10:41:18.907Z",
    "data": {
      "requirementId": "1f2e3d4c-5b6a-4789-8abc-def012345678",
      "orderId": "e5f6a7b8-c9d0-4e1f-2a3b-4c5d6e7f8a9b",
      "merchantId": "7a1f3c5b-2d8e-4f0a-9b6c-1e3d4f5a6b7c",
      "previousState": "IN_REVIEW",
      "newState": "MORE_INFO",
      "message": "The invoice provided does not match the transaction amount. Please provide the correct document.",
      "expiresAt": "2026-07-19T10:41:18Z"
    }
  }
  ```
</CodeGroup>

<Note>
  Respond from the RalioPay Portal before `expiresAt`; otherwise the requirement expires. Once you respond, you will receive [`requirement_in_review`](/webhooks-events/order-requirement/requirement-in-review) again.
</Note>