Requirement Expired - RalioPay Docs

Event Name: requirement_expired

The requirement’s deadline passed without a response and it expired. This is a final state. Expiration can happen while the requirement was waiting for your initial response (CREATED) or for additional information (MORE_INFO).

Event Payload

The webhook payload contains the following structure:

{
  "eventId": "f6e5d4c3-b2a1-4098-8765-43210fedcba9",
  "eventType": "requirement_expired",
  "timestamp": "2026-07-17T09:15:40.023Z",
  "data": {
    "requirementId": "1f2e3d4c-5b6a-4789-8abc-def012345678",
    "orderId": "e5f6a7b8-c9d0-4e1f-2a3b-4c5d6e7f8a9b",
    "merchantId": "7a1f3c5b-2d8e-4f0a-9b6c-1e3d4f5a6b7c",
    "previousState": "CREATED",
    "newState": "EXPIRED"
  }
}

previousState is CREATED or MORE_INFO — the two states where the requirement waits on you. expiresAt is omitted on final states. Contact your account manager if you need to follow up on an expired requirement.

Requirement Rejected Overview

​Event Payload

Event Payload