Requirement More Info - RalioPay Docs

Event Name: requirement_more_info

Compliance reviewed your submission and needs additional information before resolving the requirement. The message field describes what is missing, and a new expiresAt deadline applies.

Event Payload

The webhook payload contains the following structure:

{
  "eventId": "b48d0c6e-9a17-4f2b-8c53-d71e9f0a4b62",
  "eventType": "requirement_more_info",
  "timestamp": "2026-07-12T10:41:18.907Z",
  "data": {
    "requirementId": "1f2e3d4c-5b6a-4789-8abc-def012345678",
    "orderId": "e5f6a7b8-c9d0-4e1f-2a3b-4c5d6e7f8a9b",
    "merchantId": "7a1f3c5b-2d8e-4f0a-9b6c-1e3d4f5a6b7c",
    "previousState": "IN_REVIEW",
    "newState": "MORE_INFO",
    "message": "The invoice provided does not match the transaction amount. Please provide the correct document.",
    "expiresAt": "2026-07-19T10:41:18Z"
  }
}

Respond from the RalioPay Portal before expiresAt; otherwise the requirement expires. Once you respond, you will receive requirement_in_review again.

Requirement In Review Requirement Approved

​Event Payload

Event Payload