Requirement Rejected - RalioPay Docs

Event Name: requirement_rejected

Compliance reviewed the information provided and rejected the requirement. This is a final state. The message field may describe the reason for the rejection.

Event Payload

The webhook payload contains the following structure:

{
  "eventId": "c1d2e3f4-a5b6-4c7d-8e9f-0a1b2c3d4e5f",
  "eventType": "requirement_rejected",
  "timestamp": "2026-07-13T16:02:44.316Z",
  "data": {
    "requirementId": "1f2e3d4c-5b6a-4789-8abc-def012345678",
    "orderId": "e5f6a7b8-c9d0-4e1f-2a3b-4c5d6e7f8a9b",
    "merchantId": "7a1f3c5b-2d8e-4f0a-9b6c-1e3d4f5a6b7c",
    "previousState": "IN_REVIEW",
    "newState": "REJECTED",
    "message": "The documentation provided does not support the declared origin of funds."
  }
}

expiresAt is omitted on final states. Contact your account manager if you need to follow up on a rejected requirement.

Requirement Approved Requirement Expired

​Event Payload

Event Payload